FAQs

Where do we ship?

Our little big project, the iLovePDF Store, starts its adventure close to home and for now delivers only in Europe. Of course, in the future, our intention is to reach out to all iLovePDF lovers ❤️ around the globe.🌏

Delivery and shipping info

We currently ship only within Europe. 🌍

You can check the specific address during the check-out process, if the delivery address is recognised we are able to ship to that location. Shipping costs is calculated per order (based on things like weight and size), once you have entered items into your basket and have proceeded through the check-out process the exact costs will be calculated for you.

Typically orders are dispatched by us within 2-9 working days. During busy periods this can take a bit longer. You’ll receive a dispatch notification along with estimated arrival times via email.Once dispatched you'll receive a Shipping Notification email which will include a tracking link along with estimated arrival times.

Return and Refund

If the package has not arrived by the estimated delivery date, or if a product you have purchased from us is not of satisfactory quality, or you consider it to be faulty, please Contact Us here as soon as possible and we will help you track, exchange, or refund your purchase.