1.1 These terms of use (together with the documents mentioned herein) are binding and establish the conditions governing the use of this website (store.ilovepdf.com) (the "Website") and the purchasing of products on it (the "Terms of Use and Purchase"), whatever the application, digital media or device used to access it.

1.2 This document constitutes a contract. Please read these Terms Of Use and Purchase and the Privacy and Cookie Policy of ILOVEPDF, S.L. ("Us" and/or "iLovePDF") available at https://www.ilovepdf.com/help/legal (the "Privacy and Cookie Policy") carefully before using this Website. By using this Website or placing an order through it you consent to be bound by these Terms of Use and Purchase and by our Privacy and Cookie Policy, so if you do not agree to all the Terms of Use and Purchase and to the Privacy and Cookie Policy, please do not use this Website.

1.3 If you have any questions regarding the Terms of Use and Purchase and/or our Privacy and Cookie Policy, please contact Us at store@ilovepdf.com.

1.4 Anyone accessing the Website:

(a) Agrees to use its content and services for personal and non-commercial purposes, in accordance with the applicable law in force and these Terms of Use and Purchase; and 

(b) Agrees to purchase the products offered on the Website only in quantities for domestic use, not for the purpose of resale.


2.1 The sale of products through this website is carried out by iLovePDF, S.L., a Spanish company with registered office at C/ Sabino de Arana, número 60, Local 2, 08028 Barcelona, Spain, recorded in the Barcelona Commercial Registry under Volume 45735, Folio 156, Sheet 497300, entry 1, bearer of tax identification no. (NIF) B-66921552 and with the email address billing@ilovepdf.com.


3.1 Any personal information or data you provide about yourself will be processed in accordance with the iLovePDF Privacy and Cookie Policy available at https://www.ilovepdf.com/help/legal. Please read this policy carefully to know your rights and obligations. 

3.2 By making use of this Website you consent to the processing of such information and data and declare that all information or data you provide to Us is true and accurate.


4.1 By making use of this Website and placing orders through it, you agree to:

(a) Use this Website only to (i) access the products and/or services of iLovePDF; (ii) submit queries in relation to those products and/or services; and/or (iii) place legally valid orders; 

(b) Not to place any false or fraudulent orders. If iLovePDF can reasonably consider that such an order has been made, iLovePDF will be authorised to cancel it and take all measures it deems appropriate, including, as the case may be, legal measures; and

(c) Provide Us with your email address, postal address and/or other contact details truthfully and accurately. You also consent to Us using such information to contact you if necessary (see our Privacy and Cookie Policy in this respect).

4.2 If you do not provide Us with all the information we need or provide Us with partial and/or inaccurate information, we will not be able to process your order.

4.3 By placing an order through this Website, you declare that you are 18 years of age or older and have legal capacity to validly enter into and execute contracts.


5.1 The products and/or services of iLovePDF offered through the Website are available for delivery to Spain, the member states of the European Union, Switzerland, Andorra, Monaco, San Marino, Vatican City and the UK, with the exception of the following:

· the Spanish territories of the Canary Islands;

· the Portuguese territories of Azores and Madeira;

· Iceland;

· the Dutch territories of Aruba, Curaçao, Sint Maarten, Bonaire, Sint Eustatius and Saba; and

· the French territories of French Guiana, Guadeloupe, Martinique, Mayotte, Réunion and Saint-Martin.


6.1 The photographs, graphic representations and, as the case may be, videos relating to iLovePDF products, as well as the trademarks and/or distinctive signs of any kind contained on the Website, are intended to provide you with the greatest possible information. 

6.2 iLovePDF strives to ensure that the images of the products on the Website are faithful reproductions of the physical products. Despite the adoption of technical solutions to minimise inaccuracies, there may be certain discrepancies (e.g. the colour resolution or the texture of the material) between the images and physical products.


7.1 To place an order you must follow the Website's online purchase procedure (Cart> Information > Shipping > Payment) and click "Pay Now". After making the payment you will receive:

(a) An email acknowledging receipt of your order (the "Order Confirmation"); and

(b) Later, you will be sent an email informing you that your product will be shipped (the "Delivery Confirmation"). You will also be sent the tracking code allowing you to stay up to date at all times on the status of your order. If you select the "Email me with news and offers" option, you automatically authorise Us to send you news and newsletters via email.


8.1 All orders are subject to product availability. The system will not accept payments if there are not enough items in stock. If an order is placed in error and there are no items in stock, we will provide you with a full refund for the amount you paid for the unavailable product.


9.1 iLovePDF will inform you of the delivery date for the product(s) purchased on the Website before the end of the purchase process.

9.2 iLovePDF does not deliver products on Saturdays or Sundays or national, regional or local bank holidays, so delivery dates may vary.

9.3 The delivery of the product(s) ordered will be made at the place indicated by you or at the delivery point agreed by iLovePDF (the "Delivery Address"). 

9.4 iLovePDF may inform you by email of the date that the product(s) ordered leave its warehouses and of the contact details of the shipping company that will deliver it, as the case may be.

9.5 Before placing the order, you must select the delivery method that best suits your needs. Unless agreed otherwise, we will send you the order consisting of the products(s) listed in each Delivery Confirmation without undue delay and no later than fourteen (14) calendar days after the Order Confirmation date.

9.6 Please note that customisation of products, if offered, or unforeseen or extraordinary circumstances may affect the delivery date.

9.7 For the purposes of these Terms of Use and Purchase, the "delivery" will be deemed to be made and the order considered "delivered" at the time the product has been made available at the Delivery Address and you (or a third party indicated by you) acquire material ownership of the product, proof of which will be established through the signing of the acknowledge of receipt for the order.


10.1 If it is not possible, for justified reasons, to deliver your order to the Delivery Address, the shipping service will try to find a safe place to drop off your order. If it is not possible to find a safe place, your order will be returned to our warehouse. The shipping service will also inform you of where your order is located and what to do to have it resent to you, if necessary. If you are not going to be at the Delivery Address at the agreed date and/or time, please contact the shipping company indicated in the tracking code to arrange for delivery on another day or time slot.

10.2 In the event that fourteen (14) days after your order is available for delivery it is not possible to deliver the order for causes not attributable to Us, we will understand that you wish to withdraw from the contract and will consider it terminated. As a result of the termination of the contract, iLovePDF will return to you all payments received, including delivery costs (with the exception of any additional costs resulting from your choice, as the case may be, of a delivery method other than the least expensive ordinary delivery method we offer) no more than fourteen (14) days after the date on which we consider the contract to be terminated. Please note that shipping resulting from the termination of the contract may have an additional cost, so we will be authorised to pass on the corresponding costs, of which you will be duly informed.


11.1 The risks of the products will be borne by you from the moment they are made available to you at the Delivery Address.

11.2 You will acquire ownership of the products when iLovePDF receives full payment of all amounts due in relation to the products, including shipping charges, or upon delivery (as defined in clause 9 above), if this occurs after such payments are received.


12.1 Prices on the Website, unless otherwise stated, include Value-Added Tax ("VAT") and any other applicable taxes, but do not include shipping costs, which will be added to the total amount of your order. 

12.2 Any discounts or offers that apply to the original price of the products offered on this Website will be duly indicated.

12.3 iLovePDF will freely decide the retail price of the products on this Website. iLovePDF reserves the right to change the prices of such products at any time. However, any changes in price will not affect those orders for which we have already sent you the Order Confirmation.

12.4 Once you have selected all the products you wish to purchase, they will be added to your basket and the next step will be to process the order and make the payment. To do so, you will need to follow the steps in the purchase process, filling in or checking the information requested in each step. You can also change the details of your payment during the purchase process, before you make the payment.

12.5 You can only pay for your order using the payment methods indicated on the Website during the purchase process. Payments by bank transfer or bank draft are not admitted.  

12.6 We inform you that ILOVEPDF, S.L. is the entity that will charge you and make any refunds related to the payments made through this Website.

12.7 By clicking on "Pay Now" you are confirming that you are the holder of the credit/debit card used to make the payment or that the holder is a person who has legitimately authorised you to make the payment for the order.

12.8 To minimise the risk of unauthorised access, your card data will be encrypted. Cards will be subject to clearance by the issuer. If the issuer does not authorise the payment, iLovePDF is held harmless of and waives any liability for any delay or non-delivery, and we will not be able to enter into any contract with you.


13.1 The prices of the products on this Website will be subject to the taxes, fees or other duties that are legally applicable to them.

13.2 You expressly authorise Us to issue the invoice in electronic format. You may request this by contacting Us at store@ilovepdf.com.


14.1 The prices of the products offered on the Website do not include their shipping costs. 

14.2 These costs must be accepted by you when placing the order. 

Legal right to cancel the purchase. Withdrawal right

15.1 If entering into the contract as a consumer and user, you have the right to withdraw, in whole or in part, from the contract by which you have placed your order within fourteen (14) calendar days, with no need for justification (i.e., with no cause).

15.2 The withdrawal period will expire fourteen (14) calendar days after the day on which you or a third party designated by you, other than the shipper, acquires, by delivery of your order, material ownership of the product(s) or, in the event that the products that make up your order are delivered separately, within fourteen (14) calendar days of the day on which you or a third party designated by you, other than the shipper, acquires material ownership of the last of the products.

15.3 In order to exercise your withdrawal right, you must notify iLovePDF at store@ilovepdf.com of your decision to withdraw from the contract by means of a clear, unequivocal declaration of the withdrawal of your order. To do this, you may use the withdrawal form attached as an Annex to these Terms of Use and Purchase, but it is not mandatory to use it. 

15.4 To comply with the aforementioned withdrawal deadline, it is sufficient to send and email with the before-mentioned communication relating to your exercise of this withdrawal right to iLovePDF before the expiry of the said period of fourteen (14) days.

15.5 Returning a product due to withdrawal from the order will not lead to any penalty for you.

Consequences of withdrawal. Product return

15.6 In the event that you withdraw from your order, we will promptly refund all payments received from you, including the costs of delivery to the initial shipping address (except for additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer), in all cases within fourteen (14) calendar days from the date you inform Us of your decision to withdraw from the contract by which you placed your order. We will make this refund using the same means of payment you used for the initial transaction, unless you indicate otherwise and expressly detail the means of payment you want Us to use to make the refund, and provided that you do not incur any costs as a result of the refund. The foregoing notwithstanding, we may withhold the refund until we receive the products or you provide proof of the return of the products; whichever condition is met first.

15.7 You must send the products directly to the address that you will be provided, contacting Us directly via FAQs > Return and Refund > Contact Us (https://store.ilovepdf.com/pages/contact-us) on this Website. You will have a maximum of fourteen (14) calendar days from the date you notify Us of your decision to withdraw from the contract associated with your order. This time limit will be deemed to have been complied with if you return the goods before the end of that period.

15.8 Unless our support service verifies an error with the order, you must pay the shipping costs for the return of the products associated with your withdrawal.

15.9 Your right to withdraw from the contract associated with your order will apply only to those products that are returned under the same conditions as you received them. No refunds will be made for products that are not in the same conditions as they were delivered in. You will be solely liable for decreases in the value of products as a result of handling them in a way other than the way required simply to establish the nature and features of the products. In the event that your handling renders the product unusable for its intended use or causes an impairment that means it cannot be resold/marketed, iLovePDF will not refund the payment made for the order. Please return the item using or including all of its original packaging. As long as the product(s) are in your possession, you will assume the associated cost and risk. If you have any questions, you can contact Us at store@ilovepdf.com.

15.10 You will not be entitled to withdraw from the contract associated with your order if its purpose is the supply of any of the following products:

(a) Customised products and/or products made up according to your specifications; and/or

(b) Products sealed for health or hygiene reasons that have been unsealed after delivery.

15.11 To return the products under an order you have withdrawn from by courier, please follow the instructions under FAQ > Return and Refund > Contact Us on this Website.

15.12 You will bear the return costs. Please note that if you decide to return the items to Us via "collect on delivery", we will be authorised to charge you for any expenses we incur. 

15.13 After examining the returned product(s) we will inform you of whether you are entitled to the refund of the full amounts paid by you. The shipping costs of the delivery will only be refunded if the right of withdrawal is exercised within the legal period and all the products that make up the order in question are returned, in the conditions indicated above, within fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from the contract associated with your order. We will make this refund using the same means of payment you used for the initial transaction, unless you indicate otherwise and expressly detail the means of payment you want Us to use to make the refund, and provided that you do not incur any costs as a result of the refund. You will assume the cost and risk of returning the products to Us as stated above. If you have any questions, you can contact Us at store@ilovepdf.com.

15.14 Please note if you exercise your withdrawal right after the product has been delivered:

(a) When it is you who organised the shipping of the order, that service thus not having been offered by iLovePDF, we will not be able to assume the risk related to the return package; and

(b) You will be responsible for the content of the return package when using any of the return options offered by iLovePDF. If there is an error with the content of the return package that cannot be attributed to Us, we will be authorised to pass the corresponding costs on to you if it is possible to return the package to you.

15.15 In any case, the rights and actions recognised by the applicable legislation in force will remain intact.

Change in size

15.16 If you believe that the size of the product you have bought does not suit your needs, you may request, no later than 7 days after the Delivery Confirmation, a different size by contacting Us directly via FAQ > Return and Refund > Contact Us (https://store.ilovepdf.com/pages/contact-us) on this Website. It must (i) be the same product and (ii) have a price equal to or lower than the first product purchased (in the latter case, you will be paid the difference in price). Note that this option will only be displayed when the above conditions are met.

15.17 In order to return the product you must assume the same return costs and follow the same procedure as described above for exercising your withdrawal right.

Returning defective products

15.18 If you believe a product is defective, please contact store@ilovepdf.com so we can let you know how to proceed.

15.19 You can return the product by requesting the return on this Website.

15.20 We will carefully examine the returned product and notify you by email within a reasonable period of time as to whether the refund or replacement, as the case may be, of the returned product is warranted. The refund or replacement of the item will be made as soon as possible and in any event within fourteen (14) days of the date on which we send you an email confirming that the refund or replacement of the non-compliant product is warranted.

15.21 The amounts paid for those products returned because of any defect, when it actually exists, will be refunded to you in full, including the delivery costs incurred to deliver the item to you and the costs incurred by you in returning it to Us. The refund will be made using the same means of payment as you used to make the initial purchase, unless you indicate otherwise, expressly detailing the means of payment through which you want Us to make the refund, and provided that you do not incur any expenses as a result of the refund.

15.22 The rights recognised under the applicable legislation in force will remain intact in all cases.


16.1 When you contract as a consumer and user, we offer you a warranty on the products we market through this Website in the legally established terms. We will address any lack of conformity of the product that appears within the three (3) years following the delivery of the product.

16.2 For the purposes of these Terms of Use and Purchase, "consumer" means any individual who acts for a purpose outside his or her commercial or business activity, trade or profession, in accordance with Royal Legislative Decree 1/2007, of 16 November, approving the restated text of the Spanish General Consumer and User Protection Act (Ley General para la Defensa de los Consumidores y Usuarios, the "LGDCU"). 

16.3 The warranty does not include any defects caused by negligence, impacts, improper use or handling, improper stress, and/or use not in line with the purpose of the product, nor any perishable materials or products subject to wear due to normal use or to being consumable. Products altered by you or by any other person with your authorisation are excluded from the warranty.

16.4 Products are understood to be compliant when (i) they match the description provided by Us and possess the qualities and/or features that we have presented on this Website, (ii) are suitable for the uses that are normally made of products of the same type and (iii) have the usual quality and performance that can be reasonable expected of a product of the same type. In this respect, if any of the products are not compliant with the contract, you should inform Us by sending an email to store@ilovepdf.com.

16.5 iLovePDF will only replace a non-compliant product if it has sufficient stock of the same product. Otherwise, if the requirements of the LGDCU in force are met, we will refund all or part of the price of the non-compliant product paid by you.

16.5 Our warranty will not affect your rights recognised under the applicable legislation in force.


17.1 iLovePDF makes its best efforts to ensure the uninterrupted availability of the Website. However, access may be temporarily interrupted by maintenance, updates, new products and services or by issues outside iLovePDF's control.

17.2 Except as expressly provided otherwise in these Terms of Use and Purchase, our liability in relation to any product purchased on this Website will be strictly limited to the product's purchase price.

17.3 However, unless otherwise established by applicable law, we will not accept any liability for the following losses, regardless of their cause:

(a) loss of income or sales;

(b) loss of business;

(c) loss of profit or of contracts;

(d) loss of expected savings;

(e) data loss; and

(f) loss of admin time or office hours.

17.4 iLovePDF assumes no liability arising from situations including but not limited to the following:

(a) Uses by you of the materials on this Website, whether prohibited or permitted acts, in infringement of the intellectual property rights of the content of this Website or of third parties.

(b) Intellectual property infringement by partnered third parties in relation to the products offered on this Website.

(c) Any loss and damage caused as a result of the normal or abnormal functioning of the search tools, the organisation or location of the content and/or access to this Website and, in general, any errors or problems that may arise in the development or implementation of the technical elements that the Website provides.

(d) The content of pages you access from links included in this Website.

(e) The acts or omissions of third parties, regardless of whether such third parties have a contractual relationship with iLovePDF.

(f) Any errors or delays in accessing the Website when entering your details during the purchase process, the slow or impossible receipt of the Order Confirmation or any anomalies that may arise when these incidents are due to problems outside iLovePDF's control, problems with the internet network, acts of God, force majeure events and any other unforeseen contingencies outside iLovePDF's good faith control.

(g) Errors or damage caused to the Website by inefficient and bad faith use on your part.

(h) Non-functioning of or problems with the email address you provide to Us when making the purchase.

(i) Where your computer, email addresses and/or any of your passwords are being used by a third party authorised by you.

17.5 iLovePDF undertakes to solve any problems that may arise and to offer you all the support necessary to achieve a quick and satisfactory solution to any incidents with the Website that may arise.


18.1 The products are available exclusively on our Website. iLovePDF hereby informs you that it has detected cases in which third parties have impersonated iLovePDF for the purpose of obtaining data from its users and committing fraud. To carry out this fraud, such third parties may, for example:

(a) Try to register domain names similar to those of the iLovePDF Store and copy the logo and appearance of the iLovePDF Store Website in order to confuse and deceive you. 

(b) Send you an email impersonating the iLovePDF Store and asking you to click on a link in the email.

(c) Publish promotions on social media impersonating the iLovePDF Store, asking you to provide personal data or click on a link in order to participate in a prize draw.

18.2 These practices are known as phishing and are intended to illicitly obtain user data (such as your passwords or credit card number). In order to avoid being harmed by these practices, it is important that you:

(a)Access only this Website or the official iLovePDF page.

(b) Ignore emails or social media posts asking you to click on a link and enter personal data. iLovePDF does not request personal data from its users by email or on social media.

18.3 iLovePDF provides the information above for information and awareness purposes. It does not constitute professional advice.

18.4 iLovePDF is not liable for any fraudulent use of the iLovePDF trademark/brand by third parties.

18.5 You are also hereby informed that iLovePDF cannot control programs that may be introduced to your system as you browse the internet, and we recommend that you establish the necessary prevention and security measures (such as antivirus software and the installation of security updates) to protect you from potential third-party attacks. If you are aware of any fraud, please contact iLovePDF and we will try to take the necessary actions.


19.1 In the event of (i) attempted fraud or fraud on your part, (ii) problems with the means of payment (e.g. a payment charged to iLovePDF being returned due to a transaction not recognised by the cardholder), and/or (iii) where the quantities of an order are reasonably considered by iLovePDF to be abnormally high or unusual for domestic use, iLovePDF reserves the right to suspend your access to this Website and/or the purchasing services of this Website for a maximum period of two (2) years, depending on the degree of severity of your actions, without prejudice to iLovePDF's right to claim any additional damages and the possible cancellation of orders not yet processed. In particular, and by way of example:

(a) In the event of fraud or attempted fraud (e.g. a shipment to return a product not purchased from iLovePDF), or when the quantities ordered are considered by iLovePDF to be abnormally high or unusual for domestic use, we will contact you and inform you of the irregularity detected. In such cases, you will have the opportunity to present arguments to justify the incident. iLovePDF reserves the right to assess your arguments and explanations. If within twelve (12) months iLovePDF detects the same (or a similar) irregularity on a second occasion, it reserves the right to proceed – with prior notice given to you – in the terms set out in clause 19.1 above.

(b) If iLovePDF is notified of a chargeback (i.e., a denial of payment at the request of the cardholder) by a bank for a purchase not made by the holder of the bank card, it will immediately cancel the order. You may contact iLovePDF to justify the incident and circumstances or reasons for the chargeback. iLovePDF will evaluate your explanations at its discretion. iLovePDF reserves the right to suspend your access to this Website for an indefinite period of time.


20.1 You acknowledge and agree that all copyright, trademarks and other intellectual property rights over the materials and/or content of this Website (the "Content") are the property of iLovePDF or those persons who have legitimately granted Us licenses for their use.

20.2 You may use the Content in the manner expressly authorised by Us or by those who have licensed Us to use the Content. This will not prevent you from using the Content of this Website to the extent necessary to place your order.

20.3 Reproduction in whole or in part of this Website and/or its Content, including by means of a hyperlink, is expressly prohibited without prior express written authorisation from iLovePDF. You are not granted, under any circumstances, any express or implicit license or authorisation over intellectual property rights or any other right or property related directly or indirectly to this Website and/or the Content.

20.4 You agree not to remove, delete, alter, manipulate or in any way modify any notes, legends, indications or symbols that iLovePDF and/or the legitimate rights holders incorporate in their property for intellectual property purposes (e.g. copyright, ©, ® and ™).

20.5 iLovePDF only authorises you to access this Website and use the Content in accordance with these Terms of Use and Purchase.

20.6 You are not authorised to copy, distribute (including via email or the internet), transfer, disclose, make available, modify, alter, transform or assign our intellectual property, or to otherwise carry out activities involving commercial and/or non-strictly private, personal use of our intellectual property, whether in part or in whole, without the express written consent of iLovePDF and/or the rightful owner of the exploitation rights.

20.7 Without prejudice to the foregoing, iLovePDF may take legal action against any use that:

(a) Does not comply with the terms and conditions established in these Terms of Use and Purchase;

(b) Infringes or violates the intellectual property rights or other analogous rights of iLovePDF or any other legitimate third-party, or violates any applicable legislation.


21.1 iLovePDF informs you that it has an official profile on the following social media platforms: Instagram, Twitter, Facebook and TikTok (referred to together as "Social Media"), all created for the main purpose of advertising iLovePDF's products and/or services. You may connect with iLovePDF's Social Media groups or profiles.

21.2 iLovePDF may access and process your personal data, in particular your contact name and any data provided by you as a user.

21.3 iLovePDF reserves the right to carry out contests, promotions and prize draws, in which you may participate if you have registered on its page. The conditions for participation in each of the foregoing, when conducted through the corresponding Social Media platform, will be posted on such platform, in accordance with current legislation.

21.4 iLovePDF may use the Social Media to advertise its products and services. If it should decide to process your contact details for direct commercial prospecting activities, this will always be conducted in accordance with current legislation and the rules of the platform itself.

21.5 You may have the option of including content on the blogs, profiles and/or forums of iLovePDF, in the form of comments or photographs (the "User Content"). The posting of the User Content will be subject to these Terms of Use and Purchase. You will be liable for such User Content. The User Content will not in any way reflect the opinion of iLovePDF, and iLovePDF will be held harmless of and waives any liability and/or damage that may derive from the User Content. You grant iLovePDF a non-exclusive, royalty-free, worldwide licence, for the entire duration of the rights, over all rights of reproduction, use, distribution, communication and making available to the public or any other type of activity relating to the User Content, for the exploitation thereof in any medium and format, in any language and via all means of exploitation. In addition, you formally declare and state that you are the owner of the rights over the User Content or, as the case may be, guarantee that you have the necessary rights and authorisations from the author or owner, for use thereof by iLovePDF in the terms indicated above.

21.6 iLovePDF waives any liability derived from and will not be held liable for any potential errors, inaccuracies or irregularities that may be included in its posted content, or for any loss or damage that may be caused by the inclusion of its content on Social Media or other platforms that, as the case may be, allow this kind of service.

21.7 iLovePDF waives any liability derived from and will not be held liable for any loss or damage that may be caused by the use, reproduction, distribution, communication to the public or any other kind of activity that you carry out with content protected by third-party intellectual property rights, if you have failed to obtain from its owners the necessary authorisation to carry out the use you intend to make of it.

21.8 iLovePDF reserves the right to remove, at any time and unilaterally, the User Content from its Social Media, if iLovePDF considers this appropriate due to its content.

21.9 Likewise, iLovePDF will not be held liable for the User Content when it has no actual knowledge that such User Content is unlawful or that it may damage goods or rights of a third party that could give rise to compensation. As soon as iLovePDF becomes aware in the terms indicated, it undertakes to act diligently to remove the User Content or make it impossible to access it.

21.10 In any case, if you wish to file a claim relating to your User Content, please contact Us by email at store@ilovepdf.com.


22.1 You must not misuse this Website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or malicious software or material. You will not attempt to gain unauthorised access to this Website, the server on which such Website is hosted, or any server, computer, or database related to our Website. You agree not to disrupt this Website through a denial-of-service attack or distributed denial-of-service attack or in any other manner.

22.2 Failure to comply with this clause could result in the commission of infringements established in the applicable legislation. We will inform the competent authorities of any breach of such legislation and cooperate with them to discover the identity of the attacker. Also, in the event of a breach of this clause, your authorisation to use this Website will be immediately withdrawn.

22.3 We waive any liability and will not be held liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or malicious software or material that may affect your computer, IT system, data or materials as a result of your use of this Website.


23.1 In the event that this Website contains links to third-party webpages and/or materials, such links are provided for information purposes only, without iLovePDF (unless the other webpages or linked content is owned or controlled by iLovePDF) having any control over the content of such linked webpages or materials. Therefore, we do not accept and decline any liability for any loss or damage resulting from your use of them.


24.1 Pursuant to the applicable legislation, part of the information or communications we send you must be in writing. By using this Website, you agree that most of your communications with Us will be in electronic format. We will contact you by email or telephone or provide you with information by posting notices on this Website. 

24.2 For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you by email comply with the legal requirement for such communications to be in writing. This condition will not affect your rights established in current legislation.


25.1 Any notices you wish to send Us must be made in writing to the following email address: store@ilovepdf.com. In accordance with clause 24 above and unless otherwise stipulated, we will send communications to you using either the email or postal address provided when placing your order.

25.2 It will be understood that notices have been received and correctly made at the same time as they are posted on our website, 24 hours after having sent an email, or five (5) days after the postmarked date of any letter. To prove that the notice has been made, it will be sufficient to demonstrate, in the case of a letter, that it contained the correct address, was correctly sealed and that it was correctly deposited at the post office or a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.


26.1 The contract entered into upon the Order Confirmation is binding for both you and Us, as well as our respective successors, assignees and trustees. You may not transmit, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising therefrom without our prior written consent.

26.2 We may transmit, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising therefrom, at any time during their term. For the sake of clarity, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you as a consumer are entitled to by applicable law and will not cancel, reduce or otherwise limit the warranties we may have granted you.


27.1 We will not be held liable for any breach or delay in the fulfilment of any of the obligations acquired under these Terms of Use and Purchase, where this is due to events beyond our reasonable control ("Force Majeure Event").

27.2 Force Majeure Events will include any act, event, failure to act, omission or accident that is beyond our reasonable control, including, but not limited to, the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riots, invasions, terrorist attacks or threats of terrorist attack, war (whether declared or not) or threats of or preparations for war.

(c) Fires, explosions, storms, floods, earthquakes, subsidence, epidemics, pandemics, or any natural disaster.

(d) Inability to use trains, ships, aircraft, motor vehicles or other public or private means of transport.

(e) Inability to use public or private telecommunications systems.

(f) Acts, decrees, legislation, regulations or restrictions imposed by any government or public authority. 

27.3 It will be understood that the obligations will be suspended throughout the duration of the Force Majeure Event, and the term for our fulfilment of such obligations will be extended for a period of time equal to that of the Force Majeure Event. In any event, iLovePDF will use all reasonable endeavours to bring an end to the Force Majeure Event or to find an alternative that will allow Us to fulfil our obligations despite the Force Majeure Event.

28.1 Our failure to require your strict fulfilment of any of the obligations acquired by you under a contract deriving from a confirmed order or pursuant to these Terms of Use and Purchase, or our failure to exercise any rights or actions that may correspond to Us under such contract or the Terms of Use and Purchase, will not entail a waiver or limitation of such rights or actions, nor will it release you from fulfilling such obligations.

28.2 No waiver by Us of any particular right or action will constitute a waiver of any other rights or actions arising out of a contract or these Terms of Use and Purchase. No waiver by Us of any of these Terms of Use and Purchase or of any rights or actions arising out of a contract will take effect, unless expressly stated to be a waiver and formalised and communicated to you in writing in accordance with the Notices clause set forth above.


29.1 If any of these Terms of Use and Purchase or any provision of a contract deriving from an order is declared null and void pursuant to a final decision issued by a competent authority, the remaining Terms will remain in force and will not be affected by such declaration.


30.1 These Terms of Use and Purchase and any documents expressly referred to herein constitute the entire contract between you and Us in relation to the subject matter hereof and supersede any other prior contract, undertaking or promise agreed between you and Us verbally or in writing.

30.2 Both parties acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that may be inferred from any statement or written communication in the negotiations between iLovePDF and you prior to the contract, except as expressly stated in these Terms of Use and Purchase.

30.3 Neither party will be entitled to take any action against any statement made by the other party, either verbally or in writing, prior to the date of a contract (unless such statement has been made fraudulently), and the only action available to the other party will be due to breach of contract in accordance with these Terms of Use and Purchase.


31.1 We reserve the right to amend these Terms of Use and Purchase at any time and without prior notice, as well as the presentation and configuration of the Website. In the event of an amendment, we will inform you in due course by sending an email to the address you have provided to Us, if available. 

31.2 Any amendments made will not be retroactive in nature. Any changes to the Terms of Use and Purchase will not affect any orders previously placed, but will affect new orders for which there is not yet an Order Confirmation on the date on which the amendment(s) to these Terms of Use and Purchase are implemented.

31.3 The current Terms of Use and Purchase will always be at your disposal in a visible place, freely accessible for any queries you may wish to make, on this Website. You should read these Terms of Use and Purchase carefully as they constitute a legally binding document.

31.4 By visiting, using, placing an order and/or purchasing an iLovePDF product on the Website it is understood that you fully and expressly accept all the Terms of Use and Purchase in force at any given time. If you do not agree with the amendments made, we recommend that you do not use the Website.


32.1 The use of this Website and the contracts for the purchase of products through the same are governed by the general laws (normas de derecho común) of Spain.

32.2 Any dispute arising out of or in connection with the use of the Website, these Terms of Use and Purchase or the contracts deriving from orders placed on the Website will be subject to the exclusive jurisdiction of the Spanish courts and tribunals in the city of Barcelona. If the above express jurisdiction clause is declared invalid, you may submit any dispute to the non-exclusive jurisdiction of the Spanish courts and tribunals.

32.3 If you are purchasing products as a consumer, nothing in this clause will affect the rights corresponding to you under applicable mandatory law.


33.1 iLovePDF welcomes any comments and suggestions you may have. Please send any such comments, suggestions and enquiries to the following email address: store@ilovepdf.com. If you wish to make a complaint or claim, please contact Us at the following email address: store@ilovepdf.com. If you so wish, we will provide you with a claim form upon your request in accordance with the consumer regulations in force in the city where we have our registered office.

33.2 If you, as a consumer, believe that your rights have been violated, you may address your complaints to Us through the above email address or postal address in order to request an out-of-court dispute resolution. In this regard, in accordance with EU Regulation 524/2013, we inform you that you are entitled to request a consumer-related out-of-court dispute resolution with Us, which you can access at https://ec.europa.eu/consumers/odr/.

Latest review/update: 18 /11/ 2022